Refund and Returns Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our return policy below:
1. Return Cost: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of your item.
2. Full Refund: If you are unsatisfied with your purchase and wish to return it for any reason other than a defect or error on our part, you will be responsible for the return shipping cost. Upon receipt of the returned item in its original condition, we will process a full refund to your original payment method.
3. Defective Product: If you receive a defective product, we sincerely apologize for any inconvenience caused. In the case of a defective item, we will cover the return shipping cost. Please contact our customer service team at info@chairslippercanada.ca with your order number and details of the defect. We will arrange for the return shipping label and process a full refund once the defective item is received.
4. Wrong Size Ordered: If you accidentally ordered the wrong size and would like to exchange it, you can return the item at your expense. Upon receiving the returned item, we will process an exchange for the correct size. Please contact our customer service team at [customer-service@email.com] to initiate the exchange process.
How to Initiate a Return: To initiate a return, please contact our customer service team at info@chairslippercanada.ca with your order number, the reason for the return, and any relevant details. We will guide you through the return process and provide any necessary instructions.
Important Notes:
- Returned items must be in their original condition, unused, and with all original tags and packaging.
- Returns must be initiated within 30 days of receiving the product.
- Refunds will be processed within 5-7 business days of receiving the returned item.
We appreciate your understanding and cooperation. If you have any questions or concerns, please don’t hesitate to contact our customer service team. Thank you for choosing us!